Your order will usually be processed on the same or next business day. Whether it’s same or next business day depends on the time of your order. Generally speaking, orders before 12pm will be processed same day. Orders after 12pm are generally processed the following day.

This happens in 95% of cases. Please note that due to matters out of our control, processing may take a little longer in rare cases. If you order on the weekend, your order will be processed on the NEXT business day. Orders are NOT processed and fulfilled by our warehouse on weekend days.

We work incredibly hard to get your parcel to you quickly, but as we ship with third-party carriers, once it’s with the courier it is out of our hands.

So, we just need to wait. However, we rarely experience any significant delays. If you believe that your parcel is significantly delayed, returned to sender or missing, please contact us on Facebook Messenger or email us to our dedicated customer at support@happymammoth.co. So we can provide the fastest possible response, please provide us with your order number and the actual name you ordered with.

All queries will be responded to within 48 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends, so you will not receive a response until the next business day.

Have a question? Get in touch with our friendly customer service team for assistance. All queries will be responded to within 48 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends, so you will not receive a response until the next business day. You can also email us at support@happymammoth.co.

All Happy Mammoth products are natural foods and are considered perishable goods. Due to this, we unfortunately don't accept any returns or provide you with refunds due to product tampering and safety concerns.

However, if you were sent the wrong item, we will happily provide you with a refund, as long as the goods are in their original saleable condition.

Once we have received your returned package, we’ll inspect all items before a refund or exchange is issued. We reserve the right to deny refunds if items are not returned in their original condition. Then, they will be returned to you.

We’ll let you know, by email, if your item has been accepted for a refund or exchange.